Delipal POS: Faster Orders, Fewer Errors
Delipal is a POS system designed for restaurants and hospitality teams, helping waiters manage tables, take orders, process payments, and communicate with the kitchen.
The project focused on improving the experience of working with the system during high-traffic shifts, when waiters manage multiple tables, make constant changes to orders, and need to act quickly.
We redesigned the Waiter POS and Orders Monitor to make the entire order flow faster, clearer, and more reliable — from taking the first order to preparing it in the kitchen.
The main goal was to reduce unnecessary interactions, prevent mistakes, and give users clear feedback at every critical step.
The goal was to adapt the interface to the fast pace of restaurant work and simplify key workflows for use under pressure.
Research identified the main challenges: slow interactions, difficult menu navigation, unclear order statuses, complex table management, and uncertainty when sending orders to the kitchen.
We focused on:
- Faster dish search and order creation
- Fewer steps for frequent actions
- Clear order and system statuses
- Easier table, guest, and check management
- Simple split, merge, and order editing
- Better waiter–kitchen communication
- Reliable performance during unstable internet connection
For the Orders Monitor, the focus was on helping kitchen staff quickly understand new, active, and priority orders.
In a fast-paced restaurant environment, DeliPal is designed to make every interaction clear, quick, and effortless. The concept transforms the POS into a friendly guide — helping waiters stay focused, make confident decisions, and keep the service flowing.
The full concept is presented in the DeliPal Web Case.
The palette combines warm accent colors with neutral tones to keep the interface clear and easy to scan.
- Orange and red highlight important actions, selected elements, and order statuses.
- Dark and white create strong contrast, making text and key information easy to read.
- Additional shades support backgrounds, borders, disabled states, and feedback.
Each color helps users understand what to do next.
We chose Satoshi for its clear forms and strong readability.
It helps users quickly scan dishes, orders, prices, table numbers, and statuses during busy shifts.
The typeface creates a modern, professional look while keeping the interface simple and approachable.
Its consistent hierarchy reduces visual noise and helps staff act faster and with confidence.
For the Orders Monitor, the concept was to turn a busy kitchen board into a clear, self-explanatory system — where every stage, action, and confirmation is visible at a glance.
The following screens show how order tracking, quick actions, and instant feedback work together to help kitchen staff move faster, avoid mistakes, and stay in control even during peak hours.
This walkthrough follows a waiter’s path from login to adding a dish to an order — starting with a simple, branded welcome screen where they select their station and log in as cashier.
Every screen here was built to get a waiter working as quickly as possible: station selection and login take just a couple of taps, so staff spend their first seconds of a shift serving guests, not figuring out the system.
The Orders Monitor gives kitchen staff a clear, real-time view of every order, grouped by stage — New, In Cooking, and Closed. This structure lets the team instantly see workload and priorities without searching through a long list, replacing what used to be constant back-and-forth checking with a single glance at the board.
If an order doesn’t fit in one column, it continues in the next with a “Continuation” label, so nothing gets buried during a rush. For orders with add-ons or several completed dishes, a “Show full order” button opens the full breakdown on demand, keeping the board itself uncluttered.
Moving an entire order to the next stage triggers a confirmation step. It’s a deliberately small piece of friction — enough to stop a stray tap from sending a half-ready order to the kitchen, but light enough not to slow down staff who genuinely mean to move it forward. That balance is at the heart of what makes DeliPal a system waiters can trust during a chaotic shift.
Pressing and holding a course highlights it and reveals two direct actions — move it forward or recall it to new. Instead of drilling into a separate screen for something staff do dozens of times a shift, the action lives right where the dish already is, cutting the interaction down to a single, familiar gesture.
A short confirmation toast after each action gives immediate reassurance that the change went through, even in the middle of a hectic service.
Clicking the notification icon opens a list of all new orders and add-ons in one place. Rather than kitchen staff having to watch every table’s status individually, updates come to them — a single feed that keeps the whole team aligned on what just changed, table by table.
Each part of the interface answers a specific pressure point waiters and kitchen staff face during a shift:
- Getting started takes seconds rather than minutes.
- The most common actions sit right where staff already are, instead of behind extra menus.
- The three-column monitor and stage-change confirmations remove any guesswork about where an order stands.
- A lightweight confirmation step catches accidental changes before they reach the kitchen.
- Centralized notifications keep the whole team aligned, without anyone having to watch every table individually.
Beyond solving these functional problems, the idea of DeliPal as a friendly guide shaped how the interface feels. Every interaction was designed to stay clear, quick, and effortless, so staff can stay focused instead of getting pulled into the system itself. That guidance is what turns a set of individual fixes into a confident, uninterrupted flow of service.
The result is a POS that doesn’t just speed up the workflow — it makes a stressful shift feel manageable.
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